Our Terms & Conditions
Please read this document carefully as it sets out the terms and conditions on which you may use our website.
Nothing in this document affects your statutory rights as a consumer. You can learn about your statutory rights by contacting your local trading standards office or citizens' advice bureau.
We strive to offer all our customers a reliable and excellent level of service. If you have any queries or complaints please contact us at or write to us at: Customer Services, Sweet Floral Pty Ltd, PO Box 1094, Claremont, WA 6910, Australia.
- Technical Requirements
- Contract Formation and Governing Law
- Registration and Information Provided By You
- Price and Refunds
- Secure Payment
- Unauthorised Use of Credit Cards
- Reservation of Intellectual Property Rights
- Use of Site Content
- Amendments to the Services
- Information Provided On The Site
- No assignment
These terms and conditions were last updated on 9th February 2012 and replace all previous terms and conditions.
From time to time Sweet Floral will run competitions, free prize draws, promotions and surveys on the Sweet Floral Sites. These are subject to additional terms and conditions that will be made available at the time they are run.
Notice For Site Visitors Located Outside Australia
Unless otherwise specified, the materials and/or the Services on this site are directed solely at persons who access this site from Australia. We do not represent that the materials on this site and/or the Services are appropriate or available for use in other locations, and accessing this site from certain locations outside Australia may be illegal and prohibited. If you access this site from a location other than Australia you do so at your own initiative and we are not responsible for your compliance with any applicable local laws. You may not access or use this site if it is prohibited by any such local laws.
Definitions of words used
"Contract" means a contract between you and us for Services provided to you by us through this site
"Services" means services provided to you by us though this site from time to time including but not restricted to the provision of floral arrangements and other services.
"We", "Us" , "Our" or "Sweet Floral " means Sweet Floral and subsidiaries and affiliates.
These Terms apply to everyone who accesses or uses this site. By continuing to access this site, you agree to accept and be bound by these Terms. You should read these Terms carefully, and we recommend that you print a copy for your own records. If you do not wish to be bound by these Terms, you may not access or use this site.
The Sweet Floral Sites are best viewed using the Internet browsers IE5 or Netscape 6 (or later versions). Any older browser versions may work but users could have limited browsing experience.
Your request is an offer to purchase Services which we can accept or refuse at our discretion. No legally binding agreement will exist between you and Sweet Floral until we accept your offer by sending an email to the email address you provided in the registration process.
The Contract will be deemed to have been concluded in Australia.
Australian law will apply to the Contract and the Australian courts will have exclusive jurisdiction.
Sweet Floral will try to process your request promptly but does not guarantee that the Paid For Services will be available to you by any special time.
You agree to provide such information about yourself as prompted by the site's registration form and ensure that any information you provide to us about yourself is at all times true, current, accurate and complete. If it is not or we reasonably suspect it is not true, current, accurate and complete then we shall be entitled to terminate the Contract or suspend the Services until such time as we determine.
All prices are correct at the time of display online. Sweet Floral will charge you in Australian Dollars. You may also have to pay any applicable local taxes. All prices stated are GST inclusive. The price will be confirmed at the time you request us to provide any of the Services. Price information (including information about special offers) is subject to change without notice.
The price is payable in advance by credit card or debit card on or off line.
Refunds will be given at the discretion of the Company Management. Refunds for goods and services purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.
Secure Socket Layer Technology (SSL) is currently the preferred method to securely transfer credit card or debit card data over the Internet. When taking your subscription details or payment information Sweet Floral use a secure server (128 bit SSL) which encrypts all the personal information you give us before it is sent, including your credit or debit card details and your name and address.
We will take reasonable care to keep the details of your order and credit card or debit card information secure, but unless we have been negligent or fraudulent we will not be liable for any losses you may suffer as a result of unauthorised access by a third party to information transmitted by you when accessing or using this site. Many credit card issuers will cover liability arising from unauthorised use of your credit card or may limit your liability to a fixed sum.
If you provide Sweet Floral with an email address that will result in any emails or SMS messages Sweet Floral may send you being sent to you via a computer network or telephone operated or owned by a third party, for example your employer or college, then you warrant that you are entitled to receive those messages. You also agree that Sweet Floral may refrain from sending messages to you without notifying you, even if you have subscribed to receive them, if we receive a request from a third party to stop sending emails or SMS messages to you.
All intellectual property rights in the design, content and arrangement of this site, its text and graphics, all software compilations or underlying source code, and all other material on this site are reserved to Sweet Floral, its affiliates or its content and/or technology providers.
Sweet Floral and the Sweet Floral Logo and all other names, images, pictures, and icons identifying Sweet Floral or its Services are, unless otherwise stated on this site, registered trade marks or trade names of Sweet Floral. Other product and company names mentioned on this site may be trade marks of their respective owners.
For the purposes of this section, "Site Material" means any material (in whatever medium) published on this site. You may view Site Material by displaying it on a computer screen, printing copies of it on paper (but you may not photocopy such copies), or storing it in electronic form on disk for your personal non-commercial use. This permission is non-transferrable.
You may not reproduce, modify or in any way commercially exploit any of the Site Material except as set out in the paragraph above. Without limiting the general principle in the previous sentence, the following activities are prohibited unless you obtain our prior written consent:
- modifying, selling, re-publishing or redistributing the Site Material
- removing any copyright or trade mark notices from copies of the Site Material
- downloading or printing the Site Material in a systemic or regular manner so as to create a database in electronic or paper form comprising all or part of the Site Material.
- linking to this site
For permission to reproduce any contents of this web site, please e-mail the Sweet Floral Syndication department at:
We may from time to time amend, modify or improve the Services with or without notice provided that such modification does not materially affect the Services and Sites.
We have exercised reasonable care in preparing the material and providing the Services on this site. However, we recommend that you obtain independent verification of any information you obtain from this site.
This site may include links to external web sites. These links are provided to help you to quickly and easily find relevant web sites, Services and/or products which may be of interest to you. Also, you may have linked to this web site from an external web site. We are not responsible for the owners or operators of any of these web sites nor for any goods or Services they supply nor for the content of their web sites. We do not give or enter into any conditions, warranties or other terms or representations in relation to any of these web sites nor accept any liability in relation to any of these web sites.
To the fullest extent permitted by law this site and its contents is provided by Us on an "as is" and "as available" basis and no representations or warranties of any kind are made (and they are expressly disclaimed) with respect to this site or its contents including, without limit, warranties of merchantability and fitness for a particular purpose. Further We do not represent or warrant that:
- the service will meet your requirements;
- the service will be uninterrupted, timely, secure, or error-free;
- any results obtained from using the service will be accurate, complete or current.
We nor anyone else who has been involved in the creation, production or supply of the Services shall be liable for any damages (including without limit direct, indirect, consequential or incidental damages loss of business profits or information business interruption or any other financial loss), arising out of the use or inability to use the Services or from errors or deficiencies in them whether caused by negligence or otherwise except as expressly provided herein (even if We have been advised of the possibility of such damages).
Nothing in this Contract shall exclude or limit the liability of Us for death or personal injury resulting from the negligence of Us or for neither fraudulent misrepresentation nor affect the statutory rights of consumers.
If any exclusion in this Contract is held to be invalid and We become liable for loss or damage that may lawfully be limited then such liability shall be limited to the amount paid by you for the Services.
Any reliance you place upon any information, content, software or advertisements (collectively, the "materials") contained on, distributed through, or linked, downloaded or accessed from any of the Services or the site will be at your sole risk and you will ensure that the materials meet your requirements. You recognise that the service is to be used only as a reference aid and is not intended to be a substitute for the exercise of professional judgement.
If we are prevented or delayed in or from carrying out our obligations under the contract as a result of something beyond our reasonable control such as but not limited to governmental acts, war, riots, strikes or trade disputes (including by and with our own employees), technical failure, weather, flood, fire or explosion, natural or local emergency, we will not be liable for this.
We may terminate your access to the Services by giving you notice in writing if you do not comply in a material way with any of these Terms.
You are not allowed to transfer or attempt to transfer any Contract in whole or in part. The Services are provided solely for your own use.
We reserve the right to review and revise these Terms from time to time without prior notice. Please review this page on a regular basis for changes.